If you don't think you will be home when your package is delivered, we highly recommend calling your local post office and asking them to hold your mail for pickup. Live insects sitting out in a mailbox or on a porch is the number one cause for a DOA order.

Extreme weather can also impact your bug shipment! We highly suggest during the summer and winter months, having your bug orders held for pick-up at your local post office! You can request this on USPS.com by creating an account/signing in, selecting the USPS Hold Mail service and then verifying your identity. They can hold your mail for up to 30 days at a time! You must show a valid I.D. to pick up your packages!

You can visit these two links for more information:
Hold Mail https://www.usps.com/manage/hold-mail.htm
General Delivery https://faq.usps.com/s/article/What-is-General-Delivery