Before you assume all is lost, ensure that you give your bugs a few hours to warm up, they go dormant when they are very cold and often wake up like nothing happened! If you still have issues after trying this then please reach out to our customer care team through the live chat so we can help!
To report an issue with your order, visit https://dubiaroaches.com/pages/report-issue and log in to your account.
Feb 3, 2026