Shipping feeder insects is the most cost-effective way of feeding your reptile or other insect-eating pet. Our insects are packed with care and shipped priority mail to ensure that your bugs make it alive, of course, there is a small risk that you may get some DOA (dead on arrival) in your order. This can happen more often in extreme temperatures so if it is very cold or very hot in your area, you should consider getting your order held at the post office for pickup which is a shipping option at checkout, and also using the added insurance option on your order which will cover you 100% should something happen and you not be able to contact us within one hour of delivery to use our live arrival guarantee. Should the worst occur simply snap a pic of your order as it came and contact us as soon as possible and we will take care of it!