Can I set up recurring orders?
Yes! When you place an order with us, we do provide the option to easily set up a recurring order, simply choose "subscribe and save" rather than "one-time purchase" when adding items to your cart.
How do I make a subscription?
To create a subscription, when selecting your items to put into your cart, you will notice there are two options, "one-time purchase" and "subscribe and save" choose the "subscribe and save" option and if it asks then select how often you would like that item delivered, and add it to your cart, t...
How do subscriptions work?
Subscriptions are auto-ship orders that can be as frequent as once a week or as infrequent as every 2 months.
At this time we cannot add one-time products to a subscription, but if you would like to add other items you can simply skip your next delivery by clicking manage subscriptions, and plac...
My dubia are showing as out of stock
If your recurring order is showing dubia roaches as out of stock, but we do seem to have them in, it may be the case that you have a count selected that is currently not available, check our website for the dubia counts we currently have available and choose a count that we are currently offering...
Subscription item out of stock
If an item is out of stock, your subscription will be suspended temporarily until that item is back in stock. If you would still like to receive the rest of your recurring order, please remove the out of stock item or place a one-time purchase order for the products you would like. As soon as the...
Why is my recurring order not being sent?
If you have a recurring order that is not being sent out, you may have an item that is out of stock as this will cause your orders to be suspended until the item is back in stock. You can check which item this is by checking our website for up to date information or contacting our customer care t...